Refund policy

Last Updated: October 9, 2026

At Blak Vision, we want you to be happy with your purchase. If something isn't right, we're here to help.

1. 7-Day Easy Exchange

We offer a 7-day easy exchange policy from the date your order is delivered.

If you need a different size or receive an item that isn't right, please contact our team within 7 days of delivery.

2. Exchange Eligibility

To qualify for an exchange, the product must:

Be unused and unworn.
Be unwashed and undamaged.
Have its original tags and packaging intact.
Be accompanied by your order number or proof of purchase.

Items showing signs of wear, washing, damage, or alteration may not qualify for an exchange, subject to applicable consumer rights.

3. Size Exchanges

If your selected size doesn't fit, contact us within the 7-day exchange period.

Size exchanges are subject to stock availability. If the requested size is unavailable, our team will discuss the available options with you.

Please check our size chart carefully before placing an order.

4. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, contact us as soon as possible after delivery.

Please provide:

Your order number.
Clear photographs or a video showing the issue.
A brief description of the problem.

Our team will review your request and arrange an appropriate resolution in accordance with applicable law.

5. How to Request an Exchange

Follow these steps:

Contact us through WhatsApp or email.
Share your order number and the reason for the exchange.
Wait for confirmation and return instructions from our team.
Send the product using the approved return process.

Please do not send any item back before contacting our team.

6. Shipping Charges

Any applicable shipping charges for exchanges will be communicated before the exchange is processed.

For damaged, defective, or incorrectly delivered products, shipping costs and remedies will be handled in accordance with applicable law.

7. Refunds and Returns

Our standard policy is to offer exchanges rather than refunds for size or preference-related issues.

However, if a refund is applicable due to a defective product, order cancellation, or another qualifying circumstance, we will explain the available resolution and processing timeline.

Nothing in this policy limits any rights available to customers under applicable consumer protection laws.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

Cancellation requests may not be accepted once an order has been dispatched. Any eligible refund will be processed through the applicable payment method or agreed arrangement.